Policies and Information

Pain Management

Our providers use a non-narcotic approach to pain management. Patients requiring medication for pain management may be referred to a pain management facility, an appropriate specialist, or a physical therapy. Our medical providers will tell patients at their first pain-related appointment if an exception to this policy can be made. Possible exceptions may include:

  • Pain related to cancer
  • End-of-life cycle
  • Short-term pain control for an obvious and visible injury
  • All medication provided will be at the discretion of the treating provider.

    Cancellations & No-Shows

    To be respectful to our staff and our doctors, a 24-hour notice is required if you are unable to keep an appointment. Any appointment not cancelled within that time and without proper notification will be considered a “no-show”.


    Prescription refills are issued during office hours only. If you require a refill of your prescription, please contact your pharmacy and ask them to fax the request to our office at 814-254-4811. If your prescription has expired or you have not been seen in the office recently, we will need to schedule an appointment for you to come in and be evaluated by a provider before renewing your prescription. We will NOT replace lost or stolen prescriptions

    Customer Service

    We are happy to answer your calls and questions. If you have any pain or problems, please call immediately. We will answer your questions the best we can. However, a telephone conversation cannot substitute for an appointment and examination. We may require that you come in and be evaluated by a provider.

    Our phone number is 814-961-3500.

    After Hour Emergencies

    For established patients, please call the following number: 800-500-6747 if you have an emergency. We will try to accomodate and offer after hour services. Our answering service will then contact the doctor on call and the doctor will then return your call. We are unable to offer this service for patients who have not yet been seen by our providers.

    Confidentiality Statement

    Information will not be provided to a third party (attorney) without your written and explicit authorization. Information is provided to family ONLY contingent on the patient’s permission.


    Please call 814-961-3500 to make an appointment. This will allow us to be more efficient in managing your health care. When making an appointment, please tell us your name, the service you need or describe your problem to our receptionist. Emergency same day appointments are available by appointment only.

    If you are a new patient, we ask you to arrive twenty minutes prior to the scheduled time to complete necessary medical/dental history forms and background information forms. We ask that you do this so that our office can keep track of your medical history, so that our office moves smoothly and so that we can take care of everyone who needs to be seen.

    When you arrive, simply see our friendly receptionist and sign in. She will give you the necessary forms. If there are any changes to your address, telephone number, marital status, insurance or other important personal information since your last visit, please let us know. Your medical and dental records will be kept safe. Please let us know when any changes occur.

    When you arrive, be prepared to with a list or knowledge of all medications you are currently taking and are allergic to. Also arrive with your insurance information. This information will be kept CONFIDENTIAL.

    We will make every effort to make sure your appointment is kept on-time. Occasionally, delays due to emergencies may cause us to fall behind schedule. Please understand that we are providing the best quality care that we can on an individual basis and these delays are out of our control and are unavoidable. We respect and value your time. If you are unable to wait, please see the receptionist and reschedule your appointment or call us to reschedule.


    This health center receives HHS funding and has federal PHS deemed status with respect to certain health or health-related claims including medical malpractice claims for itself and its covered individuals.

    Patients Rights

  • You have the right to be given kind and respectful care at Richland Family Health Center.
  • You have the right to be given an explanation of the issue that you have been diagnosed with and a treatment plan in a way that you can understand.
  • You have the right to be given the information that you need to make decisions about your care and to give your informed consent or permission before any diagnostic or therapeutic procedure is performed.
  • You have the right to expect that your personal privacy will be respected by all staff members at Richland Area Health Centers.
  • You have the right to expect that your medical records will be kept private. Your medical records will only be given out with your written consent or permission. This right does not exist in medical emergencies, in response to court orders, or if an individual poses a significant threat or harm to him/herself or others.
  • You have the right to know the names and positions of people involved in your care by official name tag or personal introduction.
  • You have the right to ask and be given an explanation of any charges billed to you by Richland Area Health Center, even if they are covered by your insurance.
  • You have the right to review any medical records created and maintained by Richland Area Health Center regarding your care and treatment.
  • You have the right to be given the best possible healthcare. In certain cases, another facility may have services that Richland Area Health Center does not have, such as emergency medical services. You will be referred to that facility after you have been given complete information about the referral.
  • You have the right to be given care that places importance on your psychosocial, spiritual, and cultural values.
  • You have the right to file a formal complaint to address complaints or issues.

  • Patients Responsibilities

  • You have the responsibility to give correct and updated information about your health history.
  • You have the responsibility to ask questions if you do not understand the explanation of your diagnosis, treatment, prognosis, or any other instructions.
  • You have the responsibility to give complete information for your patient file, including changes to name, address, telephone, and insurance.
  • You have the responsibility to pay any charges billed to you.
  • You have the responsibility to follow the rules and regulations posted within the medical center.
  • You have the responsibility to give your practitioner at least a 24-hour notice when you or your family is in need of medications or a prescription refill.
  • You have the responsibility to arrive on time for appointments. We cannot guarantee your appointment if you are 15 minutes or more late.
  • You have the responsibility to call at least 24-hours in advance of your appointment to cancel and/or reschedule.

  • Notice of Privacy Policy


    HAHC, INC. and its employees collect data through a variety of means including, but not necessarily limited to, letters, phone calls, emails, voicemails, and from the submission of applications that are either required by law or necessary to process applications or other requests for assistance through our organization. We are required to maintain the privacy and security of your protected health information. We are obligated to notify you promptly if a breach occurs that may have compromised your information. HAHC Inc. may change the terms of this notice to comply with state and federal privacy and security laws. Changes will be published in writing and on our website.


    Information about your financial situation, medical conditions, and care that you provide to us in writing, via email, on the phone (including information left on voicemails), contained in or attached to applications, or directly or indirectly given to us is held in strictest confidence. We do not give out, exchange, sell, or disseminate any information about applicants or patients who apply for or actually receive services considered confidential, are restricted by law, or have been specifically restricted by a patient in a signed HIPAA consent form for the purposes of marketing or fundraising.


    Information is only used as is reasonably necessary to process your application or to provide you with health or counseling services which may require communication between HAHC Inc. and healthcare providers, organ donation agencies, coroners, medical examiner, funeral director, medical product or service providers, pharmacies, insurance companies, workers compensation, law enforcement, and other providers necessary to: verify your medical information is accurate; determine the type of medical supplies or any healthcare services you need including, but not limited to; or to obtain or purchase any type of medical supplies, devices, medications, and insurance. If you apply or attempt to apply to receive assistance through us and provide information with the intent or purpose of fraud or that results in either an actual crime or fraud for any reason including willful or un-willful acts of negligence whether intended or not, or in any way demonstrates or indicates attempted fraud, your non-medical information can be given to legal authorities including police, investigators, courts, and/or attorneys or other legal professionals, as well as any other information as permitted by law. You have the right to request a list (accounting) of the dates, times, and individuals that viewed your record for 6 months prior to the date of asking. Information may be shared to help with public health and safety issues such as preventing disease, helping with product recalls, reporting adverse reactions to medications, reporting suspected abuse, neglect or violence, and preventing serious threat to anyone’s health and safety.


    We do not use cookies on our website to collect data from our site visitors. We do offer links to some affiliate programs/sites that may or may not capture traffic data, for which we cannot be held responsible. To avoid potential data capture, do not click on any of the outside affiliate links.


    Speak to a Representative

    Thanks so much for choosing Richland Family Health Center for your medical and dental care needs.